Hana Water AI Chatbot
Challenge :
Our client, a leading retail business, faced a significant challenge due to their lack of digital presence. With no online presence, they were missing out on potential revenue that could be generated through digital channels. The business heavily relied on their distributor network and generated revenue solely through retail shops. To overcome this challenge and explore new avenues for revenue generation, the client sought to expand their customer base by extending discounts and offers.
However, the client encountered a hurdle when considering the option of a mobile app. Requiring users to download a dedicated app solely for ordering water posed a major challenge. Users were reluctant to download an app for such a specific purpose. Furthermore, the client also faced difficulties in managing subscriptions for customers, as it involved manual processes. Staff members would reach out to customers individually and provide physical vouchers, which were then manually entered into their backoffice ERP system.
By addressing these challenges head-on, our client aimed to transform their business and establish a strong digital presence while optimizing their subscription management process.
Our Solution Approach
Solution Approach: Enhancing Digital Presence and Revenue Generation
Our solution approach focused on transforming the customer's digital presence and generating revenue through various channels. Here are the key steps we took:
1. Omni-channel Strategy: We implemented an omni-channel approach to capture a wider customer base and cater to diverse preferences.
2. AI Chatbot via WhatsApp Commerce: We developed an AI chatbot using WhatsApp Commerce, allowing customers to place orders conveniently without the need for a dedicated app.
3. Mobile App and Digital Platform: To provide a seamless user experience, we created a mobile app and digital platform using React Native, React, and Node.js. These platforms integrated the AI chatbot, enabling smooth customer interactions.
4. Secure Payment Integration: We ensured secure transactions by integrating a reliable payment gateway with the AI chatbot. Customers could make payments directly within the chatbot interface.
5. Backoffice Integration with ERP System: To streamline order processing, we integrated the digital platform with the client's ERP system, Dynamics 365 F&O. This integration facilitated seamless data flow and improved operational efficiency.
The End Results​
By implementing this solution approach, our client achieved a substantial digital presence, expanded their customer base, and significantly increased revenue through various channels, ultimately transforming their business into a digitally-driven enterprise.
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Decreased
Faster response time to customer orders
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Digitized
Efficient processing of orders
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Improved
Improved customer experience and increased revenue
"Partnering with N2 has transformed our business. Their innovative solutions expanded our digital presence, engaged a wider audience, and boosted revenue. The AI chatbot integration via WhatsApp Commerce simplified ordering, while their mobile app and digital platform provided a seamless user experience.
Streamlined operations and secure payment integration further enhanced efficiency and customer trust. Highly recommended for businesses seeking digital transformation and exceptional results.
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